The Symbol Rose

If for any reason you wish to return your online purchase, you can return unused items within 14 days of receipt. This is also known as the reflection period.

To make use of your right of withdrawal, you must inform us within the 14-day cooling-off period via an unambiguous statement (for example via e-mail) that you wish to make use of your right to terminate the agreement.  You can use the form that we send with your order for this.

We must also have received the returned items within the 14-day cooling-off period. You can return the items by post, always ask for proof of shipment. Make sure that the items you want to return are properly packed. The return address can be found on the packing slip of your order.

Your order will be delivered within 2 to 3 working days after placing the order. We ship our packages with PostNL. Most orders fit through the letterbox, so you don't have to stay at home. Please note that we cannot change a delivery address once the order has been shipped.

After your order has been shipped, you will receive a track & trace code via e-mail with which you can follow your package to your front door. Feel free to contact our customer service if you have any questions about the shipment of your order.